Privacy Policy

1. Introduction

BridgeX Nigeria ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Services").

By using our Services, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, phone number, email address, profile picture
• Service Provider Data: Skills, experience, service areas, portfolio photos, verification documents
• Payment Information: Bank account details, payment history (processed securely via third-party providers)
• Communications: Messages you send us, feedback, support requests

2.2 Information Collected Automatically

• Location Data: GPS coordinates when you request or provide services
• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Pages visited, features used, time spent, click patterns
• Transaction Data: Service requests, bookings, ratings, reviews

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Match service providers with users based on location and expertise
• Process payments and transactions
• Send notifications about bookings, updates, and promotions
• Verify identity and vet service providers
• Respond to your questions and provide customer support
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: When you book a service, we share necessary details (name, phone, location) with the provider
• Payment Partners: Third-party payment processors to handle transactions securely
• Legal Compliance: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Delete your account and personal data
• Withdraw consent for data processing
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at privacy@bridgex.ng.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required by law or for legitimate business purposes, such as fraud prevention.

8. Cookies & Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences. For more details, see our Cookie Policy.

9. Children's Privacy

Our Services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our app and website with an updated "Last updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: